Connect with us on social media      
BIS Office Systems blog

Newsletter: Forget Apps...Here Comes the Voice-Controlled Future
Newsletter: Forget Apps...Here Comes the Voice-Controlled Future

Check Out Our July 2016 Newsletter Here!

In July's newsletter, learn:

  • Forget Apps...Here Comes the Voice-Controlled Future

  • Skip the Airport - Just Hop in Your E-Jet and Fly!

  • Your Crystal Ball for Hiring

  • Top 8 Tips to Prevent Paper Jams

  • 9 Symptoms of a Spyware Infection

  • Is Your Mobile Website Stressing People Out?

  • 5 Ways to Spot a Social Engineering Attack

  • Google to Release Penguin 4.0 Update That Could Potentially Hurt Your Website's Search Engine Ranking


Mobile-Based BIS Office Systems Receives National Award for Excellence in Customer Service
Mobile-Based BIS Office Systems Receives National Award for Excellence in Customer Service



Mobile, Alabama (June 23, 2016) – BIS Office Systems, notable office equipment company on the Gulf Coast, was awarded the 2016 Excellence in Customer Service Award from Copystar, a Kyocera company, for the second year in a row. This award recognizes Total Document Solutions providers with superior customer service skills, specialized certifications and up-to-date online training.

Copystar selected BIS Office Systems to receive this award because all of their technicians hold certifications for every Kyocera product, three technicians are Hypas certified, and two technicians hold special certifications like Fiery and Cisco.

“It’s an honor to receive this award for the second year in a row,” said Tyran Colvin, President of BIS Office Systems. “I couldn’t be more proud of my team for all of their hard work and dedication to complete their trainings.  With these certifications, I know our team will be able to provide the best customer service possible to our clients and future clients!”


BIS Office Systems is your single-source total solution provider offering the greatest resources and service network in the business. We specialize in providing custom document and print management solutions that stand up to the challenges of your organization’s equipment and service needs. Headquartered in Mobile, Alabama, BIS Office Systems has been serving Gulf Coast businesses for over 6 years. Learn more at


BIS Technology Group is the technology leader on the Gulf Coast and is comprised of four divisions: information technology, web design & digital marketing, office equipment and business consulting. Together these divisions help local businesses exceed expectations and allow them to group to their full potential while minimizing risks. To learn more about BIS Technology Group, visit


KYOCERA Document Solutions America, Inc. (, headquartered in Fairfield, N.J., is a leading provider of computer-connectable document imaging and document management systems, including network-ready digital MFPs/printers, laser printers, color MFPs/printers, digital laser facsimiles, and multifunctional and wide format imaging solutions. KYOCERA Document Solutions America is a group company of KYOCERA Document Solutions Inc., a core company of the KYOCERA Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components.

KYOCERA Document Solutions America, the first document solutions company with third-party certified sales data, has received numerous honors for its products’ high performance, reliability and cost efficiency. KYOCERA Corporation's consolidated net revenues exceeded $13.32 billion for the fiscal year ending on March 31, 2016.



Top 10 Tips to Prevent Paper Jams
Top 10 Tips to Prevent Paper Jams
We’ve all been there. You’re ready to walk out the door for your next presentation, you print the last bits to take with you, and wham! - a paper jam decides to insert itself into your pressing schedule. While there’s a variety of reasons why paper jams can happen, they always seem to occur at the worst possible time. As much as we may hate to hear it, a jam is not always the machine’s fault. 

In fact, most paper jams are preventable with proper use and prevention training.


This article is meant to equip you with some tools and insights to combat these trying moments head on and ultimately prevent repeat occurrences. Here’s a handy overview of the top 10 tips to keep your printers and copiers running smoothly:


1. Always thumb through your originals before placing them into the top or side feeder.

Be sure to look for frayed edges or bent corners that need to be separated, and of course, double check that all staples have been removed. It’s also very important to make sure that your originals are ‎loaded in a nice straight stack. 

2. Check the alignment of slider and tray.

If you’re using a smaller, personal-sized printer for printing checks, or when using the manual feed tray, make sure you have the paper loaded and pushed all the way back to the guards and that the slider is properly positioned for the correct size paper you’re using. 

3. Start with good quality paper.

  • If you have a machine that is jamming, take a look at the quality of the paper. Lower quality papers tend to create jams more frequently and create something technicians refer to as “paper dust” throughout the paper path, which causes even more jamming and quality issues. 

•High quality paper has some grain to it which enables the printer or copier rollers to grab the paper properly.

 Typically, the heavier the paper weight, the more grain it has. 

•High quality paper has a high opacity (can’t be seen through). 

The standard minimum weight of paper is 20 lbs. and 24 lbs. if it’s being used in a laser printer.

  • 4. Always load the paper facing “up” in the paper drawers.

    Use the natural curl of the paper to your advantage and be sure to fan fresh paper before loading into the paper drawer. 

    5. Don’t overload sheet capacity.

    Remember, less is best! Reduce the number of papers from the tray and avoid overloading the paper container. The paper feeders need room to maneuver and when it’s a tight stack of paper, very often more than one piece of paper will be grabbed.

    6. Regular maintenance.

    Even if you’re not a tech person, look under the hood to make sure there are no remnants from previous jams. Monitoring for any dust, ink or toner buildup is a good practice to follow to ensure smooth printing. 

    7. Don’t mix-n-match.

    This is probably one of the most common errors which causes printer problems and can easily be avoided. When different types of papers are mixed together in the tray, the rollers inside can get tripped up by going back and forth from different weights and textures. To reduce paper jams, this should be avoided.

    8. Power your print device from its own dedicated circuit.

    If your printer, copier, or MFP is sharing a circuit with another large appliance, there is potential for power surges, which can cause both short and long term problems as the system tries to maintain a constant level of energy.

    9. Store paper in a cool, dry place.

    Check the condition of the paper often to make sure both the stored reams and the paper in the machine are kept away from humidity. If you live/work in a humid climate that’s not as climate controlled as you’d prefer, it’s advisable to leave the paper in the tray for only one day or as few hours as possible at a time. When not in use, the paper can be stored in a sealed plastic bag for protection. 

    10. Clean the rollers.

    Cleaning the rollers is a very helpful way you can assist with keeping the printer working its best. Using a soft cloth or a cotton swab that is lightly moistened with alcohol, you can gently remove residual paper dust by manually turning the rollers to clean all sides. 

    Understandably, it may seem that your printers may have a mind of their own and wait to haunt you at the most inopportune time. Using good quality paper, having the system maintained on a regular basis and properly training users will go a long way.

  • At BIS Office Systems, our goal is to not only bring professional service and quality products to your workplace, but help ease your day to day operations. Additionally, our managed services and repair technicians are always available to provide hands-on solutions for your workplace needs. Call us today at 251-476-3113 for a free, no hassle, no obligation evaluation and in-depth assessment of your workplace printing needs.

Newsletter: How to Protect Your Company When Employees Are Using Apps & Devices
Newsletter: How to Protect Your Company When Employees Are Using Apps & Devices

Check Out Our June 2016 Newsletter Here!

In June's newsletter, learn:

  • Shadow IT: Ignore at Your Own Risk

  • 12 Tips for Your Data Security Plan

  • ReTargeting Ads: A Quick Explanation & Its Top 2 Benefits

  • What If Your Smartphone Had Wings

  • Facebook Wants to Help You Blow Up Your Business

  • Separating Yourself from the Start-up Pack

  • 12 Unusual & Historical Facts on Printing

  • What App Best Helps You Take Notes on the Go - Google Keep or Evernote?